International Shoppes – Hiring

Position Title: Bilingual Mandarin Sales Supervisor

Department: Retail Store Reports to: Counter Manager

Employment Type: Full Time

Bilingual Mandarin Sales Supervisor You’re a multi-tasker who enjoys being on your feet. You want more than just a job; you want an opportunity to lead a team and build a career. We have a Retail Sales Supervisor position in our Duty Free Store, where many of our best ideas are born. If you are driven to succeed, we would like to have you on board! INTERNATIONAL SHOPPES, a High-End Duty Free Retail company with store locations in several international airports including Boston-Logan, JFK, and Washington-Dulles, is looking for A LEADER who can provide top notch customer service! We are hiring a FULL TIME RETAIL SALES SUPERVISOR!

Position summary: •Provide support to the Terminal Operation Manager and/or Assistant Manager in all aspects of operations. •Manage the store in the absence of management, demonstrating outstanding sales and customer service skills. •Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS), and adhere to U.S Customs regulations and all company policies and procedures. •Administer associate corrective actions (coaching, counseling, proper documentation).

Responsibilities: •Supervisors are responsible for the complete operation of designated areas.Work with the Store Manager, •Department Heads and Associates to drive sales and ensure high levels of customer service. •Act as role models of professionalism, ethical behavior, and effective decision making at all times. •Delegating tasks and following-up to ensure task completion. •Observing and providing feedback on Associate performance. •Motivating Associates to perform at a high level. •Ensuring customer concerns are solved professionally. •Training employees to interact with customers in a professional manner. •Supervisor reports directly to the Store Manager.

Experience and Education: •Bilingual English-Mandarin fluency is required. •3+ years high end retail experience. •1+ years of supervisor or manager experience. •Mandatory to work a flexible schedule which may include weekends, evenings, and holidays. We Offer: •Full Time 40 hours/week, Union Position. •Benefits: Medical, Discounted Dental, 401K. •Merchandise Discounts. •Paid time off and vacations. •Internal mobility. •Great opportunity to work for and be trained by great brands. To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough background check prior to receiving any final offer of employment from International Shoppes.

We offer benefits and paid time off. *We are an Equal Employment Opportunity Employer.

 

Position Title: Beauty Advisor

Department: Retail Store

Reports to: Supervisor/Counter Manager

Location: Boston Logan International Airport

Beauty Advisor

Responsibilities: •Responsible for engaging and assisting customers, both within and as they approach the makeup, skincare and fragrance departments and throughout the retail floor. •Ensure highest level of customer service resulting in increased productivity and achieving sales goals. •Serve as the makeup, skincare and fragrance expert with respect to brand specifics, services, merchandise, and procedures. •Inquire about and motivate the customer’s interest by offering product demonstrations. •Discover the customer’s needs with probing questions. •Demonstrate makeup, skincare and fragrances and describe the results and benefits to the customer. •Execute makeup, skincare and fragrance merchandising and operational functions to company standards. •Assist in the flow of merchandise from stock areas to the selling floor. •Responsible for the cleanliness of testers and all fixtures in the makeup and skincare areas. •Attend all required training sessions held by vendors and International Shoppes. •Responsible for promotion set-up and maintenance.

Experience and Education: •Proven knowledge and selling experience with cosmetics, skin care, and fragrances with minimum of 1 year retail sales experience. •Bilingual English-Mandarin fluency is required. •Ability to work in a fast-paced, high-energy environment and utilize good judgment. •Ability to build and maintain relationships. •Superior verbal, written, and telephone communication with customers and company management. •Willingness to learn product knowledge and selling skills. •Meticulous attention to International Shoppes and vendor dress code. •Must have an animated, personable attitude dedicated to striving for the best sales and exceptional customer service. •Must be flexible with shifts – MANDATORY Nights, Weekends, and Holidays. •Must be able to comfortably lift up to 20 lbs and stand/walk for long periods of time (at least 8 hours per shift). •High School Diploma (or GED or High School Equivalence Certificate).

To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough background check prior to receiving any final offer of employment from International Shoppes.

We offer benefits and paid time off. *We are an Equal Employment Opportunity Employer.

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